2/5/2024 0 Comments Aircall api![]() Verify your account information and click on "Save" at the bottom of the page.Give your RingCentral voice channel a name.Setting Up Your RingCentral Voice Channel Accept permissions requested by Re:amaze.If your team is currently using the RingCentral platform for voice and Re:amaze for your support helpdesk and live chat solution, you can bring the two together with our native integration for RingCentral. With a wide variety of different products, great customer support, and competitive pricing, small to medium sized businesses have seen staggering success using RingCentral as their primary VOIP phone system with online meetings, messaging, and more. Designed for small to medium sized businesses as well as enterprise businesses, RingCentral has been the go-to solution for more than a decade. RingCentral is a premium solution for businesses looking for an all-in-one cloud phone, video conferencing, team messaging, and contact center platform. To enable this new feature, go to settings > channel settings > voice channels and toggle the box that says “Log calls on start without waiting for recording.” You can also log Aircall calls from the beginning of a phone call and add internal notes throughout your call. Select the appropriate phone numbers that return from Aircall.Provide your Aircall credentials such as your Aircall API Token ID and API Token Secret.Under “Channel Settings”, select “Voice Channels”.Start by going to your Re:amaze Settings menu.Getting started with Aircall from Re:amaze is super easy. Incoming call recordings from Aircall will be marked as resolved conversations. Incoming voicemails from Aircall will be marked as Open and Unresolved conversations. For customers that have phone numbers attached to their identities will automatically be associated to incoming Aircall recordings and Aircall voicemails. The partnership between Re:amaze and Aircall brings you the ability to bring in Aircall call recordings and Aircall voicemails directly into your Re:amaze dashboard. Integrating with Aircall with Re:amaze enhances your ability to provide seamless customer service alongside your other channels such as live chat, email, social media, SMS/MMS, and FAQ. Depending on the voice provide you're using, Re:amaze can bring in things like voicemail transcripts, voicemail recordings, call logs, in-app dialers, click-to-text, and click-to-call capabilities. The ability to integrate a voice channel to Re:amaze can greatly improve the efficiency of your customer support team.
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